Terms of Sales


Terms and Conditions:

By using our website, booking and playing our games, you agree to the following Terms and Condition

The terms and conditions apply to your visit, to the use of the Virtual Room website www.virtual-room.com and our official social media pages which can be referred to as the “Site”. They apply to any bookings made on the Site and to any information and / or services provided to you on the Site. They also apply when you come to our premises to experience the Virtual Room experience.
You may be referred to hereafter as “you”, “your”, or “the player”.
We may be referred to hereinafter as “us”, “our”, “we”, “Virtual Room Sydney” or “Virtual Room”.
To use the Site and book a game slot it is necessary to accept the following terms and conditions. Please read this carefully.

Virtual Room Australia Pty Ltd
ABN 11 619 167 967
We hold the Site and book the right to modify or cancel these conditions and the content of the Site at any time at our sole discretion and without notice.
We hold the brand and concept Virtual Room. The website www.virtual-room.com is operated by Virtual Room.

Virtual Room is a collaborative and innovative virtual reality game concept that allows its players to travel to the limits of space and time in an unprecedented experience.
A room specially designed and equipped with the latest technological innovations is made available to a team of 2 to 4 players for 45 minutes.
The Virtual Room concept is a live event that allows our customers to share moments of complicity, to measure their reactivity, encourage their deduction capabilities and cooperation, in an experience that is a mix of escape room and Hollywood blockbuster.


You must be at least 18 years old to book a game session but the game is open from the age of 8 years old. Minors need to be accompanied by an adult. Bookings can be made online on the Bookeo booking site (access from the Site), by phone, e-mail or directly on site.
The game is designed for a team of 2 to 4 people per gaming session.
Your booking is final only when it is processed and confirmed by Virtual Room. You will receive a booking confirmation by e-mail.
A booking cannot be transferred or resold for commercial purposes. If a session is transferred or resold in violation of this condition, the game holder or the person claiming the right to play will be denied the game.
A booking cannot be canceled. In case of force majeure, contact Virtual Room beforehand. Re-scheduling your booking may be possible, but only at the discretion of the branch manager. Rescheduling is free of charge provided you inform us at least 3 days in advance of your original booking date. If less than 3 days’ notice is provided, we reserve the right to charge a $10 rescheduling fee per player booked. If, for whatever reason, we are unable to accommodate your booking on an alternative date, you will not be due a refund. You are fully responsible for entering your personal information correctly on the online booking form. By submitting an online booking form you warrant to Virtual Room that all information you have provided is accurate.

The price is stated on the Site as well as our booking platform Bookeo. This is the unit price per person.
The displayed price is inclusive of sales tax. The total price is fixed according to the number of players.
The list acceptable payment methods is displayed on the Site and specified on the booking platform.
Full payment is required at the time of booking.
A credit card is required to secure the booking.
Once the booking is confirmed, no refund or cancellation is accepted. If fewer players than expected at the time of booking are present, the difference in price is not refunded.
It is not possible to play alone.
In the event of a booking for two or three players, if the team arrives on the spot with additional players it is possible to add them into the game session in exchange for payment of the supplement either in cash or credit card depending on what payments means are available in store.

We reserve the right to refuse entry to any person who is unfit, abusive or inappropriate in any way at the sole discretion of the owners and staff of Virtual Room.
Players under the influence of alcohol or drugs are not admitted to our premises.
Outside drinks or food may not be brought into the game centre reception without prior approval from us.
No food or drinks are allowed inside any game rooms.
To be admitted, you must confirm the full name of the person who made the booking. You might also be asked to confirm your phone number and/or email address and show a photo ID and/or credit card.
For security reasons, children under 8 years of age are not allowed inside the game rooms.
Children under 16 years of age must be accompanied by at least one adult.
Players are asked to arrive several minutes before the start of their session to get brief by our game masters on the nature of the game, its rules, and risks.
Each player participates in the game at their own risk. Virtual Room is not liable for any personal or equipment damage.
Virtual Room can charge customers for damage caused by players, whether intentional or involuntary. When you are on our premises, you must follow our rules and regulations, adopt our appropriate standards of behavior, and cooperate with our employees regarding safety rules.

Virtual Room would like to inform our customers that there is a low risk given the high quality of the equipment used they will experience dizziness or headaches during the session or after the session.
Virtual reality games can have an impact on the perception of space. They should be used in moderation.
Virtual Room recommends that players do not participate in more than one game session per day.
Virtual reality games are not suitable for people with epilepsy or neurological disorders.
Virtual Room is not liable for any injury or property damage caused directly or indirectly by the game or by improper use of the game or for not following the security rules given during the briefing.

Virtual Room makes the best efforts to provide visitors to the Site with the most up-to-date information and accurate information. The Site is for personal use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works, transfer or sell any information obtained from the Site. You may not use any part of the Site for any purpose that is fraudulent, illegal, defamatory, harmful, obscene or objectionable. Virtual Room is committed to taking all necessary measures to protect the security of credit card information. Virtual Room will not be liable for any damage you may suffer as a result of the loss of information transmitted to Virtual Room, in the event that Virtual Room has not breached its obligations and is not the origin of this loss. Virtual Room shall not be liable for any consequential or incidental damages, including profits or revenues, loss of opportunity, costs of replacement products or services, loss or deterioration of data or business interruption resulting from any use of the Site, in the case where Virtual-Room would not have breached its obligations and would not be the cause of these damages. The trademarks and logos on the Site are the property of Virtual Room and have been registered internationally. You are not authorized to use these without the prior written permission of Virtual Room and you agree that such use may constitute a violation of our rights. The Site may contain links to third party sites. The operation of these sites is beyond the control of Virtual Room and you use them at your own risk. Virtual Room collects and stores your personal information without disclosing it to any third party and is dedicated to ensuring that the privacy of your personal information is protected. You agree that Virtual Room may contact you with offers and promotions by e-mail or telephone.

We will immediately process any request or complaint you may have.
Your request can be addressed to Virtual Room by any means of contact.
We promise to reply as soon as possible and to find an amicable solution.
Virtual Room is not liable for lost or stolen objects in our premises.

To contact us, please note our contact details below:
– E-mail: sydney@virtual-room.com
– Post: Virtual-Room – Level 5, 393 George Street, Sydney NSW 2000

By making a booking you are accepting these terms and conditions on behalf of all members of your party who will join in the Virtual Room experience.

11) Partnership :

Motorhomerepublic : please visit https://www.motorhomerepublic.com/australia/sydney-campervan-rental for more information.

Kayak : please visit https://www.kayak.com.au/Sydney.2258.guide for more information.